FAQ

1. PHP

1.1 Do you support PHP?
1.2 Do you support CURL?
1.3 Is PHP safe mode on?
1.4 What PHP functions are disabled?
1.5 Is ioncube supported?
1.6 Is GD Supported?
1.7 Do you support ZEND?
1.8 What is the memory limit per PHP script?

2. Domains

3. Uploading

4. Account

5. MYSQL

6. Service

Answers

1. PHP

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1.1 Do you support PHP?

Yes we fully support PHP, however there is some restrictions on its use (see following articles). If you want NO restrictions on PHP use, please consider our upgraded plans.

1.2 Do you support CURL?

Partially, our upgraded service has full support for CURL.

1.3 Is PHP safe mode on?

Yes, for the security of our own users we disable PHP safe mode, please signup for our paid hosting to recieve hosting WITHOUT safemode restrictions.

1.4 What PHP functions are disabled?

The following functions are disabled:

system,exec,shell_exec,passthru,set_time_limit,error_log,
ini_alter,dl,pfsockopen,openlog,syslog,readlink,symlink,
link,leak,fsockopen,popen,escapeshellcmd,
apache_child_terminate,apache_get_modules,
apache_get_version,apache_getenv,apache_note,
apache_setenv,virtual

If you dont want disabled functions you need to upgrade.

1.5 Is ioncube supported?

No, and the loaders you can use without installing will also not operate. For ioncube hosting you will need to upgrade to our paid plans.

1.6 Is GD Supported?

Yes we support GD 2.0.

1.7 Do you support ZEND?

We do not currently support the zend optimizer, currently you must sign up for paid plans for full zend optimizer support.

1.8 What is the memory limit per PHP script?

We have set the PHP memory limit that will allow most normal scripts to work (such as phpBB) however it will not allow more resource intensive scripts to work (such as a wiki script). Please consider our upgraded hosting for running these more intensive scripts.

2. Domains

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2.1 Can i have a domain with/without www. infront?

Yes, you must add it from your control panel > account settings.

Please type in the box1,www.yourdomain.com, however http://yourdomain.com will then no longer work

If you wish to have both of them working, you must subscribe to our upgrades service.

2.2 Do you offer subdomains?

We currently do not offer this with our domain hosting or subdomain (yourname.12GbFree.com) hosting. However we do offer it with our paid hosting.

2.3 What are your nameservers?

Our nameservers are NS1.12GbFree.com and NS2.12GbFree.com

3. Uploading

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3.1 What is the maximum file size?

The max file size for uploading any type of file is currently 5mb. For no filesize limits you must upgrade to our paid hosting plans.

3.2 Do you support Frontpage Extensions?

Not currently on our free plans, but on our upgraded plans they are fully supported

3.3 What are the details for my FTP?

We will have sent an email on signup with your ftp details (check your junk mail folder) however incase you didnt get it, the following information applies:

ftp hostname: username.12GbFree.com
ftp username: username
ftp password: account password
ftp port: 21

3.4 How do i CHMOD files?

Chmodding files is not necessary and you will find it does not work in FTP. This is because we use a more advanced and complex permissions system than chmodding files. Please continue with your script install, it will work fine. If you still need to chmod, consider upgrading.

3.5 Can i use internet explorer for FTP?

Yes, we support internet explorer.

Type this url:

ftp://username:password@username.12GbFree.com

Replacing username and password with the correct values

Or type ftp://username.12GbFree.com

Replacing username with its correct value, and you will be prompted to login.

3.6 Can i unzip files?

No, only our upgraded filemanager has this support (see below) however you can unzip them on your computer and upload them via FTP.

3.7 Can i use WEB ftp?

Yes, a service like www.net2ftp.com will work.

3.8 How do i set file permissions?

File Permissions are not necessary on our service, even though your script may say they are, continue with the script install and you will find that they are not necessary. Our system uses a more advanced and secure permissions system than those scripts, if you still wish to set file permissions, consider upgrading.

3.9 Where do i obtain a good FTP client/program?

We recommend www.smartftp.com, which is free for non commercial use.

3.10 How can i upload a whole folder at once?

You need to use FTP for this.

3.11 Can i upload .htaccess files?

No, these do not work and are not allowed. We do however fully support htaccess on upgraded plans.

3.12 Do you offer SFTP?

No, only on upgraded plans.

3.13 How many FTP connections am i allowed?

You are allowed 2 simultaneous connections per IP. Consider upgrading to our paid hosting to remove this limit.

3.14 Can i upload with dreamweaver/frontpage?

No, you must upload the files manually. Our upgraded plans however do fully support this feature.

3.15 What types of uploading do you support?

We support FTP and filemanager uploads.

4. Account

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4.1 I did not recieve an activation email.

Check your spam folder, if it is not there signup again using a service like gmail.

4.2 How do i delete my account?

Login to the filemanager, go to account settings and click on remove account.

4.3 I cannot login.

Either your browser does not accept cookies, or your system date/time is wrong.

For a better control panel upgrade today.

4.4 How many accounts am i allowed?

You can have as many accounts as you wish, even under the same email address, as long as they all abide by our terms of service.

4.5 Can i change my username?

You cannot, you must signup again and transfer your files to your new account.

4.6 Can i remove the footer link?

No, doing so is against our TOS and your site will be AUTOMATICALLY deleted. If you dont want a footer please consider upgrading.

5. MYSQL

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5.1 Do you support MYSQL?

Yes, however it has some restrictions such as not being able to LOCK tables which some advanced scripts will need to operate, consider upgrading to our better plans to take advantage of this feature.

5.2 How do i create a MYSQL database?

Please login to your panel and then click the create/delete mysql database button

1. First type a database name in the create database section and click create database.
2. Then create a username and password in the create user section. (note these do not have to be the same as your account username and password)
3. Then assign full privlidges to this user for this database in the create privlidges section by clicking assign privlidges

your database name should look like: abcabc_abc
your database username should look like: abcabc_abc
your database password should be whatever you set it to

NOTE: you MUST assign privlidges for the database to work.

5.3 How do i connect to MYSQL?

To connect to mysql you must use the following details

database name = username_dbname
database user = username_dbuser
host = localhost
port = default
database password = dbpassword

NOTE: replace the values dbname, dbuser and dbpassword with their real values, you must have created this database and assigned privlidges, see the article above for more information on this.

5.4 What is the PHPMyAdmin url?

http://12GbFree.com/phpmyadmin.

5.5 How can i import a large database?

Our upgraded service supports this, however if you search for "mysql big dump importer" at google.com, you may be able to import your large database into our free hosting service.

5.6 How do i backup my database?

You can backup via phpmyadmin » export.

5.7 How do i recover a lost database password?

You must delete this MYSQL user and create it again, remember to update your scripts config file with the new database user connection information if it has changed. This will NOT result in the loss of any MYSQL data.

5.8 Can i recieve more MYSQL databases?

Not currently, however our upgraded plans support unlimited mysql databases/users.

5.9 Can i lock database tables?

No, only on our upgraded plans.

6. Service

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6.1 Can i rate your site?

At the moment, no. Thanks for your support.

6.2 Can i upgrade services?

Sure, click here to see our upgraded plans.

6.3 Do you have an affliate system?

Shortly we will have an affliate system, as soon as we have more information we will notify you.

6.4 Can i use SMTP?

NO, no mail is allowed from our service, our upgraded plans have full mail and SMTP, EXIM, SENDMAIL, POP3, IMAP AND MORE.

6.5 Can i use (PHP) mail?

NO, mail will not send from our servers via PHP. Our upgrades service however supports POP3 & IMAP, SMTP, SENDMAIL, AUTORESPONDERS, FORWARDING ADDRESSES, SPAM ASSASSIN, SENDMAIL/EXIM ACCESS AND SPAM + VIRUS FILTERING.

All upgraded accounts recieve these features, mail accounts are unlimited, and unmetered.

6.6 Do you support gzip?

No, only on our upgraded plans.

6.7 Do you have a link to your terms of service?

You can see our Terms Of Service at http://12GbFree.com/terms.html.

6.8 Can i use your service as a file store?

No, this is breaking our Terms Of Service, if you want to do that consider our paid upgrades. With our free hosting we are offering a website host and you MUST have an active website or your account will be deleted.

6.9 Do you support SSH?

Only for upgraded accounts.

6.10 Do you backup my files?

No, you are responsible for your own data and your own backups. We do full nightly file backups on our upgraded plans

6.11 Do you offer fantastico?

We only offer full fantastico support on upgraded plans.

6.12 Do you offer cron jobs?

Yes but only on our upgraded service.

6.13 Is ASP support available?

No, only on upgraded plans.

6.14 Can i have custom error pages?

No, only on upgraded plans.

6.15 Can i run python scripts?

NO, this is strictly forbidden and will not work. Consider upgrading and we have support for this feature.

6.16 Do you support CGI?

Yes, on our upgraded service, not on our free service.

6.17 Do you support SSI?

Yes however we currently only offer this technology on our upgraded service.

6.18 Is a sitebuilder provided?

No, only on upgraded plans.